FAQ

How to shop and place an order

  • Do you need an account to place an order?

    It’s not necessary to have an account. It is possible to place an order as a guest.

    However you can enjoy the below benefits if you do register with us.

    • Receive our newsletter for inspiration and promotions
    • Review past purchases
    • Create your own wish list
    • Save your payments details and address to simplify your next online shopping spree
  • How can I be the first to know about new drops?

    Stay tuned for new arrivals and promotions by subscribing to our newsletter at the bottom of our homepage.

  • How do I place an order?

    It’s easy, just follow these steps.

    • Use our PRODUCTS link to browse through our categories; CLOTHING, BAGS, SHOES and ACCESSORIES.
    • When you have selected your desired item, you can choose your size and then add it to your bag.
    • You can review your chosen items in your SHOPPING BAG.
    • When your order is complete you can check out by login in or proceeding as a guest.
    • If we have your address, contact information and payment method, your order will be completed.
    • You will receive an email to confirm your purchase.
  • Which size should I pick?

    You can use our SIZE GUIDE. It can be found on every item’s page and shows you the conversion chart as well

  • Can I apply my client discount / gift voucher online?

    Your A Suivre-store discount or gift voucher needs to be activated. 

    Please send us an e-mail and we will take care of this asap!

     

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